.png)
Frequently Asked Questions
Here is a summary of our frequently asked questions for a yacht rental in Tulum, Mexico
What is the rental process?
The rental process starts with inquiring about availability and then making a reservation. Once the reservation is confirmed, a deposit is required to secure the booking. The remaining balance can be paid on the day of the rental.
Where is the dock located?
The dock is located in Puerto Aventuras, which is 30-45 minutes away from Tulum or 20-25 minutes from Playa del Carmen. There are no yacht docks or marinas in Tulum.
How many people can fit on the yacht?
The number of people that can fit on the yacht depends on the specific yacht being rented. The company can provide information on the maximum number of people allowed on each yacht.
Is a security deposit required?
Yes, a security deposit is required to cover any damages that may occur during the rental. The amount of the security deposit will depend on the specific yacht being rented 20-50% deposit.
What is the cancellation policy?
CANCELLATION POLICY
If you have to cancel your charter for whichever personal inconvenience, your deposit is non-refundable. You may gladly re-schedule. Rescheduling is only valid with 7-days' notice. We are not held responsible for unavailable dates in regards to rescheduling and refunds are not valid under any circumstances.
If we cancel or change your dates due to weather conditions, mechanical failure, or other reasons beyond our control, we will re-book. We will not, however, reimburse travel, accommodation, or other incidental expenses or consequential issues incurred by you. Refunds are only ever permitted when canceling your reservation due to a closed port announced by the Port Captain himself. Refunds, however, are not permitted when weather conditions are not "perfect and sunny". Partial refunds are not valid when charters asked to be cut short by you and/or any of your invited guests. If the vessel is not in the conditions you expected, you are entitled to refuse our services, however, before heading out of the marina. Once having proceeded with your charter, you are no longer able to cancel, and any form of refund policy will be invalid. In this situation, the client will lose their deposit payment. The client is no longer entitled to refuse the charter once out on the water and/or days after. Motion Sickness: We cannot be held responsible for trips cut short due to seasickness. Some of our guests have a high tolerance for motion and others feel ill even before getting on the boat. There are no refunds due to motion sickness. Lost Items: The client is responsible for his/hers and all guest's personal items. We will not be held accountable for any lost items or items left on the yacht. However, we will do our best to recover items.
What is included in the rental price?
The rental price includes the yacht, fuel, crew, snorkeling gear, and beverages. Some yachts may offer additional amenities such as a water slide or inflatable toys at an extra cost.
Can I bring my own food and drinks on board?
Yes, you are welcome to bring your own food and drinks. Some yachts may have a limit on the amount of outside food and drinks allowed on board, so it is best to check with the company in advance.
What is the minimum age requirement to rent a yacht?
The minimum age requirement to rent a yacht is typically 21 years old. The company may require a higher minimum age for certain yachts.
Are life jackets provided?
Yes, life jackets are provided on board. The company will have a variety of sizes to accommodate all passengers.
How much does it cost to rent a yacht in Tulum, Mexico?
Tulum yacht rentals begin at approximately $350 per hour and can exceed $1,000 per hour for more expansive, opulent yachts. The cost of your Tulum yacht charter is determined by factors such as the boat's size and design, the number of passengers, and your preferred itinerary for the day on the water.